I need some new running shoes. Not cross-trainers. Not cute sneakers.
Running shoes specifically designed to support my feet while I torture myself
so that I can zip my jeans. My shoes blow out every so often. They look fine on
the outside. Hell, sometimes they look brand new which is indicative of my
preference only to run only when the weather is perfect and the path is clear.
But materials can only be compressed a finite number of times before they loose
their resilience, at least in my shoes.
A sales lady, towering over me in three inch heels, suggested
a flashy pair of cross-trainers. I could lift in them. Run in them. Flip in
them. Break land speed records in them. But I hate cross-trainers. They try to
accomplish too much and in the end achieve nothing. They don’t stabilize my
foot well enough to lift weights. They aren’t flexible or light to help me run.
If I flip, I’m upside down and the shoe is irrelevant. The only land speed
record I’ll ever break is the time to bridge the distance between my computer
and the refrigerator.
My husband, who probably won’t appreciate being mentioned
here, is currently being cross-trained at his place of employment. This doesn’t
bother him, but in my head it plants doubt. Some days I hope that more versatility
will correlate to job security. But the risk in cross-training is that you lose
expertise. You take a person who is efficient and productive, an expert in
their area, and stretch them over a wide expanse, allowing no depth of
knowledge to accrue while increasing pressure on the individual. In an ideal
world, this person would become an expert in everything. But like a cross-trainer
shoe, the functionality will be superficial because the truth is that time and
experience are required to become an expert in anything. If you know a little
about everything, then probability is you know a lot about nothing.
Instead of treating employees like poorly designed shoes,
what is wrong with recognizing that people are, in fact, not interchangeable? Management
systems are in some contexts effective for setting standards and measurable
goals, but many times reduce an employee to a procedure. Weren’t most of these
systems based on Japanese business models of the 80s? Japan has an astronomical
suicide rate and, if I read the papers correctly, has been essentially
displaced by China. Are we now going to institute martial law and imitate environmental
catastrophe to follow suit?
Just because some random guy could take out the garbage and
watch basketball on our TV doesn’t indicate that if you sat him on my sofa he
could replace my husband in my life. Employees are not interchangeable. Competent
people are irreplaceable. The best employees in any business, be it hospitals
or shoe salesmen, are those who can think for themselves. You know who that
person is – the one that everyone in the office calls to solve a problem. It is the person you search for when you call
a business with a complaint, the one
thinker in the bunch of drones who can assist with your issue. Why can he
solve your problem? Because he is an expert. He knows the system.
Now take that same guy and force him to learn three other
jobs simultaneously for the same salary while increasing his hours. He may be
smiling on the outside, but how many times can you compress the employee before
he loses his resilience?
Enough thinking. Time to go shoe shopping.
Hi Stella, This is the same reason that years ago, my husband refused to buy those all in one video machines--VCR, DVD and TV all in one machine. "Too many things can go wrong and then the whole thing is useless," was the reasons my husband gave for never buying such a machine.
ReplyDeleteStella, I just received a contract for my manuscript from All Things That Matter Press. Before I sign it I would like to chat with a few of the authors to get an idea of what their experience has been like. Could you please email me (grace at gracepete dot come) with your opinion of ATTMP? Anything you say will be held in strict confidence. Thank you so much.